The results of a recently completed customer satisfaction survey show that Enefit is moving steadily in the right direction – our private customers’ satisfaction and likelihood to recommend us have improved even further compared to last year.
Customers rate Enefit higher and higher – thank you for caring!
The survey results show that customers feel increasingly confident and valued – their opinions matter, services are convenient, information is transparent and customer service is of high quality. More and more customers are likely to recommend Enefit to their friends and acquaintances. This feedback is very important to us and motivates us to continue providing even more convenient services, clearer information and excellent customer service every day. We care about – and value – the very same things.
Here is what our customers have to say about us:
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- ‘With Enefit, the whole experience has always been top-notch from the very beginning, in every respect.’
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- ‘The price quotes are the best. In my opinion, everything is exactly as it should be and works perfectly for me.’
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- ‘All my experiences so far have been very positive. I can’t think of anything to add and I don’t see any need for improvement. Keep up the simple and straightforward approach!’
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- ‘Good communication at the Tartu office.’
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- ‘There is one customer service representative (female, Estonian) who is always very pleasant to talk to, explains things clearly and makes good recommendations.’
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- ‘The customer service representatives are very friendly and knowledgeable.’
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- ‘Positive experiences when contacting customer service, I have always received expert assistance.’
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- ‘It’s nice to get quick answers to questions and enjoy a pleasant communication style. Thank you!’
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- ‘It feels like the customer is truly taken into account.’
Satisfaction is primarily shaped by convenience, reliability and clarity
Above all, our customers value the simplicity of self-service, convenient contract management, clear and understandable invoices, and competent customer service. Satisfaction is high among both fixed and exchange package customers. Customers who have chosen a fixed electricity package value Enefit’s reliability, competitive prices and contribution to society slightly more than customers on the exchange package. Customers also expect greater transparency in pricing and want our prices to be even more competitive. These priorities are equally important to us and will remain central to our future developments.
Our goal: creating value for our customers
Thanks to our customers’ honesty and open feedback, we can focus on the areas that matter the most. We build on the strengths our customers value the most and continue to improve areas where they expect greater clarity and transparency.
Feedback is always a driving force for us and helps us be a reliable energy partner for you. We aim to provide the best service experience to every customer, regardless of their electricity consumption or chosen package. Your trust, support and innovative ideas are our greatest motivators.
