A personal story from our new head of private customer services about trust, connection and looking to the future
Hello! I am Inge, the new head of private customer services at Enefit. My job is to make sure our services are easy to understand, simple to access and fairly priced – but more than anything, that they genuinely support people in their everyday lives. To show that these are not just words, I want to share a personal experience from before I joined Enefit. It is a story about setting up high-speed internet at a summer home, but also about trust, decisions and what it really means when a service works the way it should.
Moving our home office to the summer home
I worked remotely for years, so having quality high-speed internet at home was always a top priority. When I got the idea to work from our summer home one summer, I quickly hit a roadblock – mobile coverage was weak there and the only internet came through an old copper cable. I could not hold online meetings or watch TV properly.
Then, one summer day, a couple of technicians showed up at the door with good news: a new fibre optic cable now runs past our plot. We could connect to it. That only meant one thing – we had to dig the cable trench ourselves.
Two shovels, a neighbour’s excavator and some quick calculations
We took it on as a summer project. Approximately 700 metres of cable needed to go underground. We dug part of it by hand and used our neighbour’s small excavator for the rest. A year after the cable was laid, the grass had grown back and we set up our home office before Midsummer Day.
We have an optical cable that is not tied to any one operator. This gives us the freedom to choose our service provider, adds value to the property and lets us truly work from our summer home. In our area, there were two service providers to pick from. The technician arrived and the internet was up and running in no time. Everyone who came to visit us could enjoy their favourite shows, football matches or movies without any interruptions. We also got all our work done.
One day, I was about to drive to a meeting in town when I discovered the car would not start because the battery was dead. I waited for roadside assistance and joined the meeting online – the internet worked flawlessly!
Flexibility matters – even at the summer home
Currently, I use a seasonal internet service at my summer home: active during the summer and disconnected in the autumn. That kind of flexibility is important to me. Since the cable is not locked to any particular operator, I can choose the most suitable provider and price for each season. And if needed, I can leave the internet on during winter just to keep the security cameras running.
This experience highlighted that people value more than just a service – they want solutions that align with their lifestyles. That is exactly what I aim to further develop as the head of private customer services.
I am here to listen and take action
When I recently joined Enefit and saw how our electricity and internet solutions can genuinely help others, I felt real joy. For example, my mother hired electricians from Enefit and I saw firsthand how professional and thorough our people are in their work.
As the head of private customer services, I want to be there for you – whether you live in the city, deep in the forest, by the sea or on the edge of a field. I approach things with personal experience in mind and believe that every service we offer should live up to the trust our customers place in us.
If you have any thoughts, questions or needs, do not hesitate to call or write. Our goal is not just to offer a ‘package’ – it is to provide solutions that truly make a difference.
See you soon – even where there is no mobile coverage!
